Privacy Policy

Information We Receive

To schedule and support service, customers may share details such as name, phone number, email address, service address, and project notes.

How Information Is Used

• Scheduling appointments and confirming visit details
• Providing service updates and project communication
• Preparing estimates and coordinating work
• Following up after service when needed

Communication

We may communicate by phone, text, or email based on customer preference and active service needs. Customers can request updates to contact details at any time.

SMS / Text Messaging

Service Right, LLC may send text messages to individuals who have provided a mobile number and consented to receive them, including automated notifications related to service requests submitted through this website.

No mobile information will be sold or shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors who provide support services, such as customer service providers, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Message frequency varies depending on your interaction with us, for example when a service request is submitted through this website or when we follow up regarding scheduled work. Message and data rates may apply.

You may reply STOP at any time to stop receiving text messages from us, or reply HELP for assistance. You can also reach us at hvacemergencyservices@gmail.com or 617-727-9640. Carriers are not liable for delayed or undelivered messages.

General Data Handling

Information is maintained for normal business support and service coordination. Access is limited to team members who need it to assist with customer projects.